We may collect and process the following types of personal information:

• Contact details: name, email address, phone number, and address

• Pet information: pet name, breed, age, medical history, and preferences

• Booking details: service type, appointment date/time, and payment method

• Website data: cookies, IP address, browser type, and browsing behaviour

• Feedback and communication: messages, reviews, or social media interactions

We do not knowingly collect data from minors under 16 without parental consent.

Your personal data is used for the following lawful purposes:

• To provide pet care and related services

• To confirm appointments and send reminders

• To process payments and issue invoices

• To respond to your inquiries or complaints

• To send you updates, promotions, or newsletters (only if you opt in)

• To improve our website, customer service, and operations

• To comply with legal or regulatory obligations

We process your data under the following lawful bases: contract, consent, and legitimate interest.

We may share information only with trusted third parties when necessary to deliver our services:

• Veterinary partners or pet service providers (with your consent)

• Payment processors (for transactions)

• IT or hosting providers (for website management)

• Law enforcement or authorities when legally required

We never sell or rent personal data to third parties.

We store your data securely on encrypted servers and protect it against loss, misuse, or unauthorised access through:

• Secure HTTPS encryption

• Regular software updates and malware scanning

• Restricted access to personal data

• Confidentiality agreements with staff and service partners

We retain data only as long as necessary to fulfil the purposes outlined above, unless longer retention is required by law.

You have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Withdraw consent at any time

• Object to processing or request data portability

• Lodge a complaint with the Nigeria Data Protection Commission (NDPC) if you believe your rights are violated

To exercise any of these rights, email us at [email protected].

We use cookies to:

• Ensure the website functions properly

• Analyse website traffic and improve user experience

• Remember preferences and session information

Types of cookies we use:

• Essential cookies: required for the site to work

• Analytics cookies: to understand visitor behaviour (e.g., Google Analytics)

• Functional cookies: remember user preferences

• Marketing cookies: used for remarketing or targeted ads (if applicable)

You can accept or reject cookies via the banner on your first visit, or through your browser settings.

Display this message in your website footer or as a popup banner:

We value your privacy.
Zero3 Pet Care uses cookies to improve your browsing experience, analyse site traffic, and personalise content.
By clicking “Accept All”, you consent to our use of cookies as described in our [Privacy Policy].
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If your data is transferred outside Nigeria (for example, through email hosting or payment processors), we ensure that appropriate safeguards are in place in line with NDPR and GDPR standards.

We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated revision date.
We encourage you to review this policy periodically.

For privacy-related inquiries or requests, contact:
📧 [email protected]
📍 Lagos, Nigeria
🌐 https://zero3petcare.com